24 Hour IT Support – LONDON DOCKLANDS
Premier Computer Support offer tailor made, flexible IT support
solutions ranging from a remote only service to an all inclusive 24 Hour IT Support solution for companies that require a high level of support.
Our SLA’s can be tailored for each individual client, primarily based upon what is most important to them. As a starting guide, our telephone & remote response times start at 15 minutes, and our guaranteed on site response times can range from 2, 4 or 8 hours.
Why 24 hour IT Support Is Important
When you’re running a business, the last thing you want to think about is the possibility of losing access to critical business assets. However, as you know, that’s a real risk for any business without 24/7 onsite support.
Your business is at risk in several ways if you’re not backed by a company that offers 24 Hour IT Support. One of the biggest impacts could be a breach that compromises your confidential information. This could be anything from the loss of data on a laptop to a cyber attack that results in a breach of your network. Any of these events could result in fines and the loss of customers and reputation. Another risk you face without 24 Hour IT Support support is downtime, which results in lost productivity. Your employees rely on technology to do their jobs, so if something goes wrong and they can’t access their computers or other devices, they cannot work.
The Importance of Backups
While you’ll want a proactive approach to protecting your business, backups are also a critical part of the equation. While you may think about backing up files and data, you may not think about the devices used to store that data. For example, you may be storing data on an old computer that’s due for replacement soon. If the device malfunctions, the data is at risk, too. An IT support provider will be able to provide robust backups that protect that data. This way, even if a device malfunctions, you have a way to recover the data. Backups are a critical part of any IT support strategy, and any reputable company will ensure you have backups in place.
Be Proactive, Not Reactive
If you’re only thinking about a plan for when something goes wrong, you’re only doing part of the job. You need to work with an IT provider that’s proactive in protecting your business. This means your provider will monitor your network and devices regularly, looking for potential threats. Doing so allows the provider to act proactively to head off potential issues. This can be important for remote workers who don’t have a company tech on site or for people who use a remote device or software for their jobs. In these cases, you need a provider who can take action when a problem arises and help you get back online quickly.
Protect Your Data and Devices
When you work with an IT support provider, they can help you protect your devices and data against loss, theft, and malware attacks. For example, your company may have laptops that employees use to connect remotely, or you may use devices in the field.
In both cases, you need protection against malware and other threats affecting these devices. Your provider can help with this, but they must provide protection that is the right fit for your business. For example, you may want protection that focuses on protecting laptops from malware. If you use devices in the field, you may instead want a stronger solution that protects against drops, water damage, and other issues that can arise.
Avoid Loss of Productivity and Reputation
If you cannot get your business up and running quickly when a problem arises, you risk your reputation. You want to work with an IT support provider that can respond quickly to any type of outage. For example, if your network goes down or there’s a problem with your computer, you can get quick support to get things running again. It’s important to remember that technology-related outages are common and that with the right company, you can get support quickly to minimise the impacts of these outages.
As outlined, there are several reasons why your company needs 24 Hour IT Support. When your business is backed by a company with a quick support response time and robust technology, you’re better equipped to avoid data loss, downtime, and other issues that could impact your business. In addition, with 24 Hour IT Support, you can be confident in the level of protection you have in place to keep your business running smoothly, even when things aren’t going according to plan.