Computer Maintenance
Premier Computer Support is an IT Solutions Company, providing support and services to clients
in a variety of industries on a wide range of computing equipment, which includes, but is not limited to: -
- Servers
Entry Level to High End Servers, Including Network Attached Storage servers/appliance. Storage Area Networks, using iSCSI or Fibre attached solutionfor the enterprise - Personal Computers
Desktop and Workstations, including Apple Macintosh - Printers
Desktop, LaserJet, Inkjet, Line, Dot Matrix - Networking Equipment
Hubs, Switches, Routers & Wireless Solutions - Security Equipment
Firewalls, VPN’s, Remote Access - Software Applications
Operating Systems, Office Applications, Email & Internet
Premier’s contractual remote response times are virtually immediate. Our guaranteed on site response times range from 2, 4 and 8 hour depending upon requirements.. We offer standard agreements from Monday to Friday 09.00-17.30 as well as additional 24/7/365 support for those companies that require all round cover. We are well aware that each customer has unique requirements, therefore Premier Computer Support also provide tailored made contracts to suit clients’ individual needs, offering a more effective and efficient solution.
All service calls are administered from our computerised control centre based in the London’s Docklands. The distribution of engineering resources provides UK customers with contractual options from 2 Hour Response to time and materials service.
Our network of engineers are highly experienced and qualified within the field of IT and are supported by our main workshop, this has been designed and constructed to the high standards expected of the modern day Service Company and provides a speedy turn around for all contract clients.
All engineers are dispatched with a detailed worksheet, which will indicate the grade of service and any other special conditions relating to the arrangement.
The worksheet will be signed off by the customer and a copy retained which will have all the details of times, dates, engineer's details of further action. The service manager will progress all calls to ensure adherence to the contracted service as well as keeping the customer informed as to the status of all outstanding jobs.
Every action / installation / remote response / fault call is logged by our computerised service desk & is allocated a numerical tracking number for identification purposes. Premier will endeavour to allocate dedicated engineers to customers’ sites, who will become familiar with the sites in order to maximise the efficiency of serving the account.
Premier achieves the highest levels of customer satisfaction through a total commitment to quality. A comprehensive managed stock of spare parts ensures availability to meet the field engineer's needs at all times. It is Premier's intention to create long-term relationships with its customers so we become your first point of call for all your IT requirements.